What's cyber security?

Computer security, cybersecurity or information technology security (IT security) is the security of computer systems in the theft of or damage to their own hardware, applications, or digital information, in addition to in the disruption or misdirection of their solutions they supply. The area is becoming more important because of greater reliance on computer technologies, the web and wireless system standards like Bluetooth and Wi-Fi, and as a result of development of "smart" devices, such as televisions, smartphones, and the numerous devices which constitute the"Internet of things". Due to its complexity, both regarding science and politics, cybersecurity can also be one of the significant challenges in the modern world.

What's cyber security?

Organizations face many threats to their data systems and information. Knowing all of the fundamental elements to cyber safety is the first step to fulfilling these threats.

Types of cyber security.

The reach of cyber protection is broad. The core regions are explained below, and some other fantastic cyber security plan must take all of them into consideration.

Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Critical infrastructure.
Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
Network security.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Cloud security.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
Application security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.
Internet of things (IoT) security.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.

Why ITIL Should Be Important to You: Top 10 Benefits of ITIL + Best Tools

ITIL (Information Technology Infrastructure Library) refers to a subsection of ITSM (IT service management) focused on making sure businesses can keep up with their IT needs. Since digital needs change quickly and change often, ITIL is less of a step-by-step list than a guiding framework. You can break down ITIL best practices in different ways. ... Read more Why ITIL Should Be Important to You: Top 10 Benefits of ITIL + Best Tools

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ITIL (Information Technology Infrastructure Library) refers to a subsection of ITSM (IT service management) focused on making sure businesses can keep up with their IT needs. Since digital needs change quickly and change often, ITIL is less of a step-by-step list than a guiding framework. You can break down ITIL best practices in different ways. ... Read more Why ITIL Should Be Important to You: Top 10 Benefits of ITIL + Best Tools

The post Why ITIL Should Be Important to You: Top 10 Benefits of ITIL + Best Tools appeared first on DNSstuff.

ITIL (Information Technology Infrastructure Library) refers to a subsection of ITSM (IT service management) focused on making sure businesses can keep up with their IT needs.

Since digital needs change quickly and change often, ITIL is less of a step-by-step list than a guiding framework. You can break down ITIL best practices in different ways. For example, you can divide these practices into areas within ITSM, like incident management, problem management, and service-level management. ITILv3 (we’re in ITILv4 right now) is divided into five volumes corresponding to the different aspects of ITSM: service strategy, service design, service transition, service operation, and continual service improvement. Clearly, service is an important part of ITIL, and a good portion of ITIL benefits fall under this subcategory.

In this guide, I’ll discuss the benefits of ITIL and how you can achieve these benefits more easily with the right ITIL management solution.

Top 10 ITIL Benefits

Top 10 ITIL Benefits

  1. Foster a Strong Alignment between IT and Business. One of the interesting things about ITIL is it brings together two departments whose interests don’t often intersect—business and IT. Most of the time, IT is only concerned with solving technical issues, but this concern changes with ITIL. ITIL ensures IT concerns and business concerns are one and the same, which fosters better communication and a stronger commitment to service.
  2. Achieve Greater Visibility Into IT Costs. Facilitating the ability to cut down on overhead costs is one of the other business-centric benefits of ITIL. Without ITIL best practices in place, you could end up paying for software you don’t need or running up service costs. ITIL’s metric-based strategies help keep you on budget and give you the hard numbers you need to make important cost-cutting decisions.
  3. Improve Customer Service and Quality of Service. ITIL benefits are all about service. From an IT standpoint, ITIL best practices keep a business’s operating systems running smoothly, so customers can enjoy the highest-quality user experience. More specific subsets of ITIL, like service-level management, help businesses understand what customers have come to expect from them, so they can act accordingly.
  4. Minimize Service Disruptions. Minimizing service disruptions is one of the primary benefits of change management. ITIL change, incident, and problem management processes focus on preventing service outages and repairing them quickly when they do occur. This includes everything from applying software patches to generating incident tickets to upgrading OS across the entire company. In my book, this is the single most important benefit of ITIL.
  5. Manage Risk. All of the ITIL benefits I’ve mentioned so far contribute to helping a business manage risk. When you have a strong alignment between business and IT and nothing falls through the cracks, you mitigate risk. When you minimize service disruptions by employing ITIL best practices and keeping your systems up-to-date, you mitigate risk. When you ensure a consistently high quality of service, you mitigate risk. ITIL helps you create accurate, repeatable processes to keep quality consistent.
  6. Rely on the Industry Standard. ITIL is a globally recognized framework proven to help businesses build a robust IT management system, ensure a high quality of customer service, and constantly improve their IT-enabled services. Again, going with these tried-and-true guidelines is key for managing business risk.
  7. Unlock a Competitive Advantage. It’s no secret we’re in a consumer’s market when it comes to technology. There are so many options out there—if a customer is unhappy with your service, they can take their business elsewhere. In light of recent studies showing customers value good service more than anything else, it’s critically important businesses improve their customer service. Staying ahead of the competition and winning the customer engagement battle is one of the biggest ITIL benefits.
  8. Stay Ahead in a Changing Digital Landscape. You could say the reason we’re in a consumer’s market right now is because everything is new all of the time. The digital landscape is constantly shifting, and less savvy businesses get lost in the shuffle. ITIL best practices evolve with the times. If you keep up with ITIL, you’ll always be up to date.
  9. Facilitate Regular Monitoring. One of the benefits of ITIL is continual service improvement, which is based on regular monitoring. The only way to improve is to look back on your past performance again and again and identify ways to do better—monitoring helps you do this. Even if you weren’t in the habit of monitoring your performance before, you definitely will once you engage in ITIL best practices. Get greater visibility, get better quality of service, and get better.
  10. Seamlessly Integrate ITIL with Other Projects. The last benefit of ITIL on this list is none other than ease of use. One of the reasons IT administrators love ITIL so much is because it’s compatible with a wide array of other frameworks, like PMP and PRINCE2. If you haven’t experienced the benefits of ITIL yet, it’s time to get onboard.

Best Tools for ITIL Management

We’ve talked a lot about ITIL benefits—problem management, change management, and service-level management key among them. But how do you get started? Luckily, SolarWinds has two leading tools in the market to help make ITIL implementation a breeze.

SolarWinds Web Help Desk (WHD)

Web Help Desk is a great piece of software for ticketing, asset management, and change management. Save time by letting WHD automatically generate tech tickets from service request emails. Integrate WHD with a range of third-party tools, including Microsoft SCCM and JAMF Casper Suite. Never lose track of service-level agreements again with SLA reminder alerts.

Solarwinds-Web-Help-Desk

You can even configure WHD to automatically generate surveys for users after their service request has been resolved, making it easier to tap into one of the most important aspects of ITIL—feedback from your customers. Use this information to power your ITIL best practices and improve customer service. Try WHD free for 14 days or buy the help desk software online.

SolarWinds Service Desk

Service Desk is a full-coverage ITSM solution and my personal favorite. If you’re looking for a tool with everything you need to simplify ITIL—incident management, asset management, an employee service portal, and problem management—you’re in good hands with this one.

SolarWinds-Service-Desk

SolarWinds Service Desk simplifies the ticketing process by facilitating seamless collaboration among employees—automated services eliminate log jams, and everyone can keep track of where a ticket is in the pipeline. The best-in-class service portal means customers have a one-stop shop for submitting tickets and requests. You can also integrate Service Desk with the top cloud applications, like Nmap, Microsoft Azure, and Google SSO.

My favorite feature of Service Desk is its built-in knowledge base. Anyone who has ever been a tech support representative knows many customers tend to have the same problem, which means answering the same question repeatedly. Its knowledge base uses artificial intelligence to highlight repeat answers first, automatically turn resolution notes into new documentation articles for others to use and suggest relevant resources alongside incoming tickets.

Service Desk comes with more features than Web Help Desk, including a configuration management database (CMDB). While both will get the job done, I recommend the full-blown Service Desk tool if you want to take ITIL management to the next level and gain ITIL CMDB benefits and more. You can try it free for 30 days.

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