What's cyber security?

Computer security, cybersecurity or information technology security (IT security) is the security of computer systems in the theft of or damage to their own hardware, applications, or digital information, in addition to in the disruption or misdirection of their solutions they supply. The area is becoming more important because of greater reliance on computer technologies, the web and wireless system standards like Bluetooth and Wi-Fi, and as a result of development of "smart" devices, such as televisions, smartphones, and the numerous devices which constitute the"Internet of things". Due to its complexity, both regarding science and politics, cybersecurity can also be one of the significant challenges in the modern world.

What's cyber security?

Organizations face many threats to their data systems and information. Knowing all of the fundamental elements to cyber safety is the first step to fulfilling these threats.

Types of cyber security.

The reach of cyber protection is broad. The core regions are explained below, and some other fantastic cyber security plan must take all of them into consideration.

Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Critical infrastructure.
Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
Network security.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Cloud security.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
Application security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.
Internet of things (IoT) security.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.

3 Help Desk Software Solutions for E-Commerce

E-commerce businesses deal with a large number of support requests routinely. Since you may not have a physical location where customers can come in for help, that means questions coming your way arrive through an e-commerce help desk. By using the right e-commerce help desk software for your needs, you’ll be able to answer shoppers ... Read more 3 Help Desk Software Solutions for E-Commerce

The post 3 Help Desk Software Solutions for E-Commerce appeared first on Software Reviews, Opinions, and Tips - DNSstuff.


E-commerce businesses deal with a large number of support requests routinely. Since you may not have a physical location where customers can come in for help, that means questions coming your way arrive through an e-commerce help desk. By using the right e-commerce help desk software for your needs, you’ll be able to answer shoppers ... Read more 3 Help Desk Software Solutions for E-Commerce

The post 3 Help Desk Software Solutions for E-Commerce appeared first on Software Reviews, Opinions, and Tips - DNSstuff.

E-commerce businesses deal with a large number of support requests routinely. Since you may not have a physical location where customers can come in for help, that means questions coming your way arrive through an e-commerce help desk.

By using the right e-commerce help desk software for your needs, you’ll be able to answer shoppers promptly, resolve issues efficiently, and keep users happy. The happier your customers are, the more likely they are to keep coming back and making more purchases.

In this article, we’ll talk about some of the important features to look for in an e-commerce friendly help desk solution. Then we’ll introduce you to three top options you can use.

What E-Commerce Help Desk Features to Look For

The best help desk software can adapt to nearly any type of business. Solutions limited to a specific niche are few and far between.

However, for an online store, we recommend looking for e-commerce help desk software that includes the following features:

  • Multiple channels for processing help requests. Customers should be able to reach you using various channels, including social media, live chat, and a contact form.
  • Integration with your e-commerce platform of choice. If your help desk software integrates with the e-commerce platform you’re using, you may gain access to helpful features. For example, the software might be able to link support requests with specific orders.
  • Customer satisfaction scores. You want customers to keep coming back, so it’s essential to ensure their satisfaction with your support services. The easiest way to do that is by offering customers the opportunity to rate support agents and their interactions with them.

Aside from those features, e-commerce help desk software should enable you to generate as many reports as you need to monitor your store’s “health.” That includes data about average response times for tickets, recurring problems, customers who may abuse your store’s policies, and more.

3 Help Desk Software Solutions for E-Commerce

Now that we’ve discussed some of the most important software features, it’s time to look at some quality options to consider. Below are three e-commerce help desk solutions that will help you deal with customer queries efficiently.

1. Kayako

© 2021 Kayako All rights reserved.

Kayako is a multi-channel help desk solution that supports email, social media platforms, and live chat. With Kayako, each customer gets personalized support thanks to a built-in user history tool. You can review past communications with any customer, and see what purchases they’ve made.

It’s important to note Kayako relies on Zapier for integration with most e-commerce platforms. This means you’ll need to use that third-party service to connect Kayako to your online store, to take advantage of its complete feature set.

Thanks to Zapier, Kayako works with Shopify, Magento, WooCommerce, and BigCommerce. As far as help desk functionality goes, Kayako enables you to create pre-written responses and share customer information among employees for easier ticket resolution.

Price: Kayako help desk plans start at $15 per month per agent. However, if you want access to advanced integrations, you’ll need to opt for the Growth plan, which costs $30 per agent per month.

2. Freshdesk

© 2021 Freshworks Inc. All rights reserved.

With Freshdesk, you can add live chat functionality to your online store and have customers reach out at any time throughout their journeys to ask questions about products and prices. This e-commerce help desk software can also help you deliver post-purchase support.

Freshdesk provides you with a single inbox for live chat queries, support phone calls, and even tweets. The software integrates with Twitter to help you decide which tweets to prioritize, since it’s a popular platform for customers to receive support.

If you use Freshdesk, you’ll be able to create internal knowledge bases employees can use to answer customer tickets. The help desk solution can also help you automate follow-ups with customers and generate reports to see how well your agents are performing.

As far as integrations go, Freshdesk works with Shopify, SEOshop, and BigCommerce stores. If you’re not using one of those three platforms, you may miss out on some of the help desk’s more advanced e-commerce functionality.

Price: Freshdesk offers a free plan, but if you want e-commerce integration, you’ll need to use its Blossomtier or higher. The Blossomplan starts at $15 per month per agent.

3. SolarWinds Web Help Desk

© 2021 SolarWinds Worldwide, LLC. All rights reserved.

SolarWinds® Web Help Desk® is a data-driven help desk solution that is perfect for e-commerce. This software helps you process tickets from multiple channels using a single dashboard. Employees can help create a comprehensive knowledge base that encompasses the most common issues customers might have, leading to quicker resolution times.

To make ticket resolution even more efficient, Web Help Desk can show you relevant knowledge base articles when you open a ticket based on its data. Employees can also assign different priority levels to each ticket, and even configure notifications to ensure the right team members get updates about their resolutions.

Web Help Desk also includes many advanced features to help you improve your business workflows, including IT asset management tools, Service Level Agreement (SLA) management, and more. The solution provides those features on top of classic e-commerce help desk features such as employee satisfaction measurement tools and in-depth reports.

Price: Web Help Desk licenses work on a yearly basis, and start at $367 for one to five support agents. With a license, you get access to around-the-clock support and training materials for your employees.

Conclusion

Providing excellent support services is key to any customer-facing business. However, support becomes even more critical when it comes to e-commerce. Without fast ticket response times and quick resolutions to their problems, customers aren’t likely to recommend your business or return to make future purchases.

If you’re looking for a solid e-commerce help desk software solution, you may want to consider one of our top three picks:

  1. Kayako: You can integrate this software with almost any e-commerce solution using Zapier
  2. Freshdesk: This software is an ideal solution if you’re using Shopify, BigCommerce, or SEOshop for your business
  3. SolarWinds Web Help Desk: This help desk solution is platform agnostic, and can help you create comprehensive knowledge bases for faster ticket resolution times

The post 3 Help Desk Software Solutions for E-Commerce appeared first on Software Reviews, Opinions, and Tips - DNSstuff.


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