What's cyber security?

Computer security, cybersecurity or information technology security (IT security) is the security of computer systems in the theft of or damage to their own hardware, applications, or digital information, in addition to in the disruption or misdirection of their solutions they supply. The area is becoming more important because of greater reliance on computer technologies, the web and wireless system standards like Bluetooth and Wi-Fi, and as a result of development of "smart" devices, such as televisions, smartphones, and the numerous devices which constitute the"Internet of things". Due to its complexity, both regarding science and politics, cybersecurity can also be one of the significant challenges in the modern world.

What's cyber security?

Organizations face many threats to their data systems and information. Knowing all of the fundamental elements to cyber safety is the first step to fulfilling these threats.

Types of cyber security.

The reach of cyber protection is broad. The core regions are explained below, and some other fantastic cyber security plan must take all of them into consideration.

Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Critical infrastructure.
Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
Network security.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Cloud security.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
Application security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.
Internet of things (IoT) security.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.

What Makes a Good Service Desk?

There are a lot of options available when it comes to service desk software, whether you run a small business or an enterprise-level company. Choosing the right help desk solution can set the tone for how you deal with customer support requests, which is significant if you want to keep users happy and returning. The ... Read more What Makes a Good Service Desk?

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There are a lot of options available when it comes to service desk software, whether you run a small business or an enterprise-level company. Choosing the right help desk solution can set the tone for how you deal with customer support requests, which is significant if you want to keep users happy and returning. The ... Read more What Makes a Good Service Desk?

The post What Makes a Good Service Desk? appeared first on Software Reviews, Opinions, and Tips - DNSstuff.

There are a lot of options available when it comes to service desk software, whether you run a small business or an enterprise-level company. Choosing the right help desk solution can set the tone for how you deal with customer support requests, which is significant if you want to keep users happy and returning.

The best way to find the ideal service desk solution for your company is to focus on the features. This means understanding what critical functionality service desk software should include and which are the most important for your business.

In this article, we’ll talk about the importance of using service desk tools and what features you should look for in the solution you choose.

  • Why Your Business Needs Service Desk Software
  • 3 Key Features of a Good Service Desk Software Solution
    1. Multiple Channels for Submitting Service Requests
    2. A Self-Service Portal
    3. Satisfaction and Efficiency Metrics
  • What Makes a Good Service Desk?

Why Your Business Needs Service Desk Software

Service desk software can benefit your business in a myriad of ways. When you’re running a company, you’ll likely need to deal with occasional (or frequent) support requests due to technical, billing, or even shipping issues. Service desk tools can help you receive, process, and manage those tickets in an organized fashion.

In a nutshell, a service desk serves as the point of contact between your organization and your users who need support. This assistance may be required before or after they purchase your products or services.

The more your business grows, the higher number of service requests you’ll get—which means you’ll need a larger support team. Giving them access to service desk software will enable them to do their jobs efficiently.

3 Key Features of a Good Service Desk Software Solution

Although service desk features can vary depending on which software you use, most solutions include some basics. Ideally, you’ll weigh which of them are the most important to you and use the information to choose the best solution for your business. Let’s look at three essential features to watch for.

1. Multiple Channels for Submitting Service Requests

Not all your customers will prefer to use the same channels to submit service requests. While some users might choose email, others will want to stick with live chat or phone support.

By providing end users with multiple options, you increase the chance of them reaching out to you when they run into problems with your products and services. Not only can these requests ensure you help your customers, but they can also make it easier to identify any issues with your products.

To make your team’s work more manageable, the service desk solution you choose should be able to route tickets from every channel and notify the corresponding staff members about new submissions. Using software that incorporates automation within its ticket management system can also simplify getting requests to the appropriate party in a timely manner.

2. A Self-Service Portal

Today, a significant portion of your customers may be relatively tech-savvy. They might be inclined to find solutions to problems on their own and fix them without submitting a service request.

To make this process easier, you might want to use a service desk solution that lets you set up a self-service portal. It could include a comprehensive knowledge base with articles covering:

  • Solutions for the most common support requests your team deals with
  • Answers to pre-sale questions to help users make informed decisions

On top of helping users troubleshoot problems, a self-service portal can also double as sales marketing material. With most sales pages, you’re limited in the amount of information you can include. However, with a knowledge base, you can have entries for every question users might have, including issues related to billing, subscriptions, and more.

Solarwinds Service Desk
© 2021 SolarWinds Worldwide, LLC. All rights reserved.

Finally, ideally a self-service portal should include an option to let users submit service requests if they can’t find the information they’re looking for. They should also be able to look up their tickets’ status using the portal, making it a one-stop destination.

With a service desk, you’ll be able to build a self-service portal and add articles to it with ease. Depending on the software you use, you may even be able to generate knowledge base entries based on support requests, which should help streamline the entire process.

3. Satisfaction and Efficiency Metrics

Since service desks are all about helping customers, this software should enable you to monitor user satisfaction. This includes providing customers with the option to rate the service they get, leave comments on problems they had with tickets, and more.

 

Solarwinds Service Desk
© 2021 SolarWinds Worldwide, LLC. All rights reserved.

Satisfaction markers give you insight into how well your employees deal with service requests. If customers are unhappy with the support they receive, they might be less likely to extend their relationship with your business.

At the same time, an IT service desk should also give you access to internal metrics, such as:

  • How long it takes to close tickets on average
  • How many tickets need to be escalated
  • The time it usually takes for customers to get an initial response to their requests

All these metrics help you put together a picture of how well your team is working, and help you decide if you need to make any changes. However, the metrics you can measure will depend on your service desk software.

What Makes a Good Service Desk?

A solid service desk solution will help you keep customers happy and spot internal problems well before they become serious issues. The service desk software you choose should depend on the features you want to prioritize for your business.

Service desk features vary drastically depending on the tool you use. However, if you want to get the most out of your choice, we recommend you keep an eye out for the following three options:

  1. Multiple channels for submitting service requests
  2. A self-service portal
  3. Satisfaction and efficiency metrics

The post What Makes a Good Service Desk? appeared first on Software Reviews, Opinions, and Tips - DNSstuff.


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