What's cyber security?

Computer security, cybersecurity or information technology security (IT security) is the security of computer systems in the theft of or damage to their own hardware, applications, or digital information, in addition to in the disruption or misdirection of their solutions they supply. The area is becoming more important because of greater reliance on computer technologies, the web and wireless system standards like Bluetooth and Wi-Fi, and as a result of development of "smart" devices, such as televisions, smartphones, and the numerous devices which constitute the"Internet of things". Due to its complexity, both regarding science and politics, cybersecurity can also be one of the significant challenges in the modern world.

What's cyber security?

Organizations face many threats to their data systems and information. Knowing all of the fundamental elements to cyber safety is the first step to fulfilling these threats.

Types of cyber security.

The reach of cyber protection is broad. The core regions are explained below, and some other fantastic cyber security plan must take all of them into consideration.

Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Critical infrastructure.
Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
Network security.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Cloud security.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
Application security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.
Internet of things (IoT) security.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.

Spiceworks Help Desk vs. SolarWinds Web Help Desk Comparison

As companies scale and the volume of service requests increases, service desk software can significantly improve service operations and ensure customer satisfaction. Help desk software assists technicians by automating routine tasks such as ticket creation, assigning tickets to specific technicians, and tracking service tickets until closure. In fact, adopting the right service desk software can ... Read more Spiceworks Help Desk vs. SolarWinds Web Help Desk Comparison

The post Spiceworks Help Desk vs. SolarWinds Web Help Desk Comparison appeared first on DNSstuff.


As companies scale and the volume of service requests increases, service desk software can significantly improve service operations and ensure customer satisfaction. Help desk software assists technicians by automating routine tasks such as ticket creation, assigning tickets to specific technicians, and tracking service tickets until closure. In fact, adopting the right service desk software can ... Read more Spiceworks Help Desk vs. SolarWinds Web Help Desk Comparison

The post Spiceworks Help Desk vs. SolarWinds Web Help Desk Comparison appeared first on DNSstuff.

As companies scale and the volume of service requests increases, service desk software can significantly improve service operations and ensure customer satisfaction. Help desk software assists technicians by automating routine tasks such as ticket creation, assigning tickets to specific technicians, and tracking service tickets until closure.

In fact, adopting the right service desk software can enhance operations, drive IT desk improvements, and cut down costs—ensuring organizations are making the most of their technology and personnel.

But how do you know if an option is right for your business? In the following article, I make it easier by taking a close look at SolarWinds® Web Help Desk and Spiceworks Help Desk, two of the preferred help desk software options on the market.

spiceworks (1)

Spiceworks is a free tool (with built-in advertising) with some of the typical drawbacks of free tools. Generally, Spiceworks is a fit for small- to mid-sized businesses while Web Help Desk, a premium solution, excels for businesses of various sizes, including enterprise-level organizations and across multiple industries, including manufacturing, healthcare, and financial services.

whd-sample-report

Below, I compare five key features from SolarWinds Web Help Desk and Spiceworks and evaluate the benefits of each.

Spiceworks Help Desk vs SolarWinds Web Help Desk comparison

Automated Ticketing and Ticket Management

The core feature of any help desk software is the ticketing system. As service requests from customers begin flooding in, service desks without automation capabilities and a clear ticket management system will struggle to cope. Both Spiceworks and SolarWinds Web Help Desk streamline ticketing by automating ticket creation, assigning, and routing, and each offers a range of collaboration capabilities. Spiceworks auto-assigns tickets to agents based on role and enables ticket-sharing, so multiple technicians can work on difficult problems together.

One key feature for SolarWinds WHD is it lets you instantly link related tickets to a single problem for organized ticket management. You can automatically escalate tickets to the right technician as needed. For service requests, WHD integrates with apps including Salesforce and Google login, enabling users to submit requests through additional portals. WHD also offers remote support, enabling agents to remotely access help desk tickets and IT asset inventory to troubleshoot issues quickly and conveniently.

SLA Management

As part of the ticketing system, service level agreement (SLA) notification systems can send alerts when a ticket is in danger of breaching an SLA. SLA breaches can have a negative impact on any organization and management teams must take explicit action quickly.

SolarWinds WHD integrates with third-party applications, sending alerts through different channels to relevant personnel when SLAs are about to be broken. Keeping everyone informed helps reduce compliance risk. Alerts in WHD can also be customized to be sent via email and SMS. They automatically escalate in relation to the due date and are tiered based on priority. Whatever your needs, WHD monitors the life cycle of every service ticket and leverages the data to generate SLA reports and promote greater efficiency.

Spiceworks does not currently have an SLA function, but Spiceworks enables users to generate reports on first response times and check if technicians are resolving incidents quickly and efficiently.

Knowledge Management

When a ticket is resolved, documenting solutions in a shared database can preserve best practices and speed up ticket resolution. Relatedly, sharing support knowledge with clients can cut down on the volume of support tickets. An FAQ section or a database of common issues can empower customers to solve simple problems themselves.

Spiceworks encourages self-service with a customizable user portal where users can track ticket progress and access additional materials. SolarWinds WHD software maintains a built-in knowledge base to support ticket resolution. WHD also promotes end-user self-service by maintaining a database of support materials for customers to directly access.

Asset Management

Managing your IT assets is an important aspect of any operation. Spiceworks offers asset management capabilities with some configuration and monitoring capabilities. Spiceworks scans the network for devices upon installation. The system automatically compiles an inventory and continues to manage all discovered IT after the initial inventory process. When users need a report on devices, Spiceworks automatically generates reports on discovered IT components, to help you monitor performance.

SolarWinds WHD offers an easy-to-use inventory module. SolarWinds WHD scans the network for devices and obtains asset information to set up expiration and warranty alerts and monitor compliance issues. Additionally, SolarWinds WHD expands beyond device discovery and monitoring by offering live device monitoring capabilities. Help Desk also easily integrates with third-party solutions including JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS.

Reporting and Monitoring

Improving service desk performance involves clear insights into employee performance and customer satisfaction. Spiceworks enables users to run reports on ticket status based on customizable criteria, including number of tickets, where they are assigned, and response times. Spiceworks offers ticket templates for soliciting customizable feedback for the organization.

SolarWinds WHD offers built-in reports and dashboards to track the lifecycle of service tickets and technician performance. Gaining insights into support team performance can help managers set clear, practical standards and judge if the team is meeting end-user expectations. SolarWinds WHD automates the feedback process, automatically soliciting feedback from end-users after a ticket is resolved. Organizations can visualize customer appraisal on the Help Desk dashboard.

Is Web Help Desk or Spiceworks Better?

The above features are some of the critical criteria to consider while deciding on the best help desk or ITSM solution for your business. You might also consider while Spiceworks lists desktop as a prerequisite, SolarWinds is compatible with desktop, mobile, and cloud platforms. Both vendors will improve service desk performance and positively impact business operations, but check out their websites for more detailed information on particular features.

Spiceworks doesn’t have an upfront licensing cost and can present an ideal option for certain smaller organizations with a limited budget. But through a point-by-point comparison, I highly recommend SolarWinds Web Help Desk for small- and medium-sized businesses and large enterprises. SolarWinds Web Help Desk has a larger range of capabilities to cut through unnecessary costs. It has wider compatibility and its user-friendly interface means a lower learning curve for your entire staff.

The post Spiceworks Help Desk vs. SolarWinds Web Help Desk Comparison appeared first on DNSstuff.


Read full article on Blog