What's cyber security?

Computer security, cybersecurity or information technology security (IT security) is the security of computer systems in the theft of or damage to their own hardware, applications, or digital information, in addition to in the disruption or misdirection of their solutions they supply. The area is becoming more important because of greater reliance on computer technologies, the web and wireless system standards like Bluetooth and Wi-Fi, and as a result of development of "smart" devices, such as televisions, smartphones, and the numerous devices which constitute the"Internet of things". Due to its complexity, both regarding science and politics, cybersecurity can also be one of the significant challenges in the modern world.

What's cyber security?

Organizations face many threats to their data systems and information. Knowing all of the fundamental elements to cyber safety is the first step to fulfilling these threats.

Types of cyber security.

The reach of cyber protection is broad. The core regions are explained below, and some other fantastic cyber security plan must take all of them into consideration.

Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Critical infrastructure.
Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
Network security.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Cloud security.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
Application security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.
Internet of things (IoT) security.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.

The Best Knowledge Base Management Software

If you run a customer-facing business, some of your time likely involves taking care of service requests. In many cases, they’ll be issues users may be able to solve on their own. At least, if they have access to a knowledge base. With knowledge base management software, you can create a database to help your ... Read more The Best Knowledge Base Management Software

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If you run a customer-facing business, some of your time likely involves taking care of service requests. In many cases, they’ll be issues users may be able to solve on their own. At least, if they have access to a knowledge base. With knowledge base management software, you can create a database to help your ... Read more The Best Knowledge Base Management Software

The post The Best Knowledge Base Management Software appeared first on Software Reviews, Opinions, and Tips - DNSstuff.

If you run a customer-facing business, some of your time likely involves taking care of service requests. In many cases, they’ll be issues users may be able to solve on their own. At least, if they have access to a knowledge base.

With knowledge base management software, you can create a database to help your team and your customers solve problems more efficiently. The better your documentation is, the less time and effort you’ll hopefully need to spend on customer service.

In this article, we’ll dig deeper into the benefits of setting up a knowledge base for your business. Then we’ll introduce you to five top knowledge base software options you can use.

What Are the Benefits of Knowledge Base Software?

The goal of a knowledge base should be to make your work simpler. A great knowledge base should answer the most common questions your customers have. This includes how to troubleshoot errors, what features your services or products offer, how to get in touch with you, and more.

In other words, if there’s a question your support team deals with regularly, it should be a part of your knowledge base. Since we’re talking about a permanent online resource, it offers several advantages over other support channels:

  • It helps weed out simple queries. Some users might prefer to troubleshoot problems on their own, and a knowledge base helps them do so.
  • Your organic traffic could increase. Knowledge bases can help with search engine optimization (SEO) by providing you with additional opportunities to rank for queries related to your business.
  • It can lower your team’s workload. Stressed out service reps might not be able to do the best job they can. By reducing the number of service requests they get, you can help them better manage their workload.

Perhaps the best aspect of a knowledge base is its perennial availability. Users can rely on it 24/7/365. By investing the time in creating an in-depth resource, you can improve the user experience (UX) for a significant part of your customers.

3 Best Knowledge Base Management Software Options

Knowledge base software often comes hand in hand with service desk functionality. After all, both areas are intricately connected. However, for the options below, we’ll only be focusing on the included knowledge base capabilities.

1. Document360

Document360
© 2020 Kovai Limited. All rights reserved.

Document360 uses a Markdown editor to help you set up your knowledge base’s content. For the uninitiated, Markdown is a simple markup language you can use to add formatting to plain text.

Once you master Markdown, it enables you to create gorgeous and user-friendly content for your knowledge base. With Document360, you can use the editor to set up internal and external knowledge bases.

Document360 supports role customization, which lets you set different levels of access to your knowledge base’s resources. Your team can comment on pages internally, mention each other, and access a full history of articles you upload.

Price: Document360 plans start at $59 per month per website with support for two collaborators, and it offers a free 14-day trial.

2. Zendesk Guide

Zendesk Guide
© 2020 Zendesk Inc. All rights reserved.

Zendesk Guide is a knowledge base management software tool that works alongside the company’s support suite (Zendesk Support). Using Zendesk, you can create a knowledge base you can customize using an array of custom themes.

To help you create and upload content, Zendesk Guide gives your team access to a powerful text editor. Your team can use this to restore past versions of articles and see a full history of the changes each page has gone through.

Although Zendesk Guide doesn’t let you create a separate internal knowledge base, it includes a feature to set pages as private. This way, you can limit access to members of your team or specific user roles (which the platform also lets you set up).

Price: The Zendesk Guide Professional plan costs $15 per agent per month but requires Zendesk Support to function. The Zendesk Support Team plan starts at $19 per month per agent.

3. SolarWinds Service Desk

Solarwinds Service Desk
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

SolarWinds® Service Desk offers a suite of tools designed to help you tackle support requests and set up both internal and external knowledge bases (also known as customer portals).

Using SolarWinds Service Desk, you can add new entries to your knowledge base using a straightforward text editor. The software enables you to link each entry to multiple search terms and incidents you’ve solved before. What’s more, if you run into an issue you haven’t previously dealt with, you can take the ticket and translate it into a new resource for your knowledge base.

To help customers find the information they need, Service Desk offers autocomplete functionality for the searches they make. This means the software suggests articles they might find useful as each user types a new query.

Price: SolarWinds Service Desk Team plan starts at $19 per month per agent.

Conclusion

Knowledge base software helps you tackle one of the hardest aspects of running an online business: providing thorough documentation for your customers. The more in-depth the documentation is, the easier it becomes for your users to solve problems on their own. Plus, the knowledge base can help answer doubts users have before they become paying customers.

If you’re not sure what knowledge base management software your business should use, here are our top three suggestions:

  1. Document360: Plans start at $59 per month for one project with up to two collaborators.
  2. Zendesk Guide: The Professional plan costs $15 per month per user and requires a Zendesk Support subscription (Team plan costs $19 per agent per month).
  3. SolarWinds Service Desk: The Team plan starts at $19 per month per agent.

 

 

* As of August 7, 2020. Pricing shown in USD.

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