What's cyber security?

Computer security, cybersecurity or information technology security (IT security) is the security of computer systems in the theft of or damage to their own hardware, applications, or digital information, in addition to in the disruption or misdirection of their solutions they supply. The area is becoming more important because of greater reliance on computer technologies, the web and wireless system standards like Bluetooth and Wi-Fi, and as a result of development of "smart" devices, such as televisions, smartphones, and the numerous devices which constitute the"Internet of things". Due to its complexity, both regarding science and politics, cybersecurity can also be one of the significant challenges in the modern world.

What's cyber security?

Organizations face many threats to their data systems and information. Knowing all of the fundamental elements to cyber safety is the first step to fulfilling these threats.

Types of cyber security.

The reach of cyber protection is broad. The core regions are explained below, and some other fantastic cyber security plan must take all of them into consideration.

Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Critical infrastructure.
Critical infrastructure includes the cyber-physical systems which society is based on, for example, electricity grid, water purification, traffic lighting and hospitals. Plugging a power plant to the world wide web, as an instance, makes it vulnerable to cyber attacks. The solution for associations accountable for critical infrastructure would be to carry out due diligence to safeguard recognize the vulnerabilities and protect from them. Everyone else must evaluate the way an attack on critical infrastructure that they rely on could impact them and develop a contingency plan.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
Network security.
Network security guards against malicious intrusion in addition to malicious insiders. Ensuring network security frequently requires trade-offs. By way of instance, access controls like additional logins may be required, but slow down productivity. Tools used to track network safety create a great deal of information -- so much that legitimate alarms are often overlooked. To help better handle network security monitoring, safety teams are using machine learning how to flag abnormal traffic and alert to risks in real time.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Cloud security.
The business's move to the cloud generates new safety challenges. By way of instance, 2017 has seen nearly weekly information breaches from badly configured cloud cases. Cloud suppliers are creating new safety tools to help business users secure their information, however, the bottom line remains: Moving into the cloud isn't a panacea for performing due diligence in regards to cyber security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
Application security.
Application security (AppSec), especially web application security, has become the weakest technical point of attack, but few organizations adequately mitigate all the OWASP Top Ten web vulnerabilities. AppSec begins with secure coding practices, and should be augmented by fuzzing and penetration testing. Rapid application development and deployment to the cloud has seen the advent of DevOps as a new discipline. DevOps teams typically prioritize business needs over security, a focus that will likely change given the proliferation of threats.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.
Internet of things (IoT) security.
IoT describes a huge array of crucial and non-critical cyber physiological systems, such as appliances, sensors, printers and safety cameras. IoT devices often ship in an insecure condition and give little to no security, posing risks to not just their customers, but also to other people online, since these devices frequently find themselves part of a botnet. This presents special security challenges for the home users and society.

The Best Service Request Management Software of 2020

In the last few decades, there’s been explosive growth in the number of digital devices, services, and applications that have transformed business operations across all sectors. At the same time, the underlying IT infrastructure supporting this digital growth has also become complex. Amidst this rising complexity, the IT teams in most organizations constantly receive numerous ... Read more The Best Service Request Management Software of 2020

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In the last few decades, there’s been explosive growth in the number of digital devices, services, and applications that have transformed business operations across all sectors. At the same time, the underlying IT infrastructure supporting this digital growth has also become complex. Amidst this rising complexity, the IT teams in most organizations constantly receive numerous ... Read more The Best Service Request Management Software of 2020

The post The Best Service Request Management Software of 2020 appeared first on Software Reviews, Opinions, and Tips - DNSstuff.

In the last few decades, there’s been explosive growth in the number of digital devices, services, and applications that have transformed business operations across all sectors. At the same time, the underlying IT infrastructure supporting this digital growth has also become complex. Amidst this rising complexity, the IT teams in most organizations constantly receive numerous alerts, notifications, and service requests or tickets from end users. Prioritizing the work in such an environment can be a big challenge for organizations lacking proper tools for service request management. This is where IT ticketing management software or a service desk can offer a way forward. In this article, we discuss some of the most important features a service request management software should offer along with a list of the best service request management software of 2020.

What Are the Main Features of a Service Request Management Software?

A service request management software, as the name suggests, is a software that helps IT teams handle a wide range of customer or end-user requests. These can include requests for access to applications, a new software license or its renewal, hardware installation, software configuration, resetting of passwords, and more.

The service request management software should assist the service desk team in the management of the entire lifecycle of requests. It should also enable end users to easily raise a request, monitor its status, and get some idea about the time required for its resolution.

Additionally, the software should offer insights into the efficacy and performance of the entire service request management process. With various performance reports, decision-makers can get a bird’s-eye view of their service desk teams’ performance and allocate resources to different departments or regions based on workloads and business priorities.

While service request management is important, there are some other closely related IT practices organizations have to follow for unhindered connectivity, productivity, and security, including:

  • Incident management—Managing unplanned events or contingencies that disrupt or degrade routine business/user activities
  • Problem management—Managing processes that help in the resolution of underlying issues or problems to reduce the frequency of associated events or incidents
  • Change management—Managing all change requests (adding, modifying, or removing something) with proper authorization and compliance, and ensuring there aren’t inadvertent disruptions due to these changes

A modern service request management software should offer all the above features with a high degree of automation, deployment flexibility, and integration with the existing IT ecosystem in any organization.

Let’s get a brief overview of the top three service request management software of 2020:

Web Help Desk

Web Help Desk
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

SolarWinds® Web Help Desk® is a popular IT ticketing management software designed to help ITSM teams diagnose incidents effortlessly and automates ticket routing. It also integrates closely with knowledge base articles and enables easy management of service requests, known problems, and service level agreements. While the entire list of features is exhaustive, the native integration with LDAP and Active Directory is a key feature, which makes the initial setup easier for organizations. To help gather critical data and information for ticket resolution, the software allows the creation of custom request forms dynamically with unlimited fields. Web Help Desk also offers business-based action rules to automate ticket assignment and ticket updates.

For effective change management, Web Help Desk allows organizations to track and automate their workflows with rule-based approval and voting features. It helps choose approvers and change advisory boards dynamically, based on the request’s origin. The software also allows managers to track the performance of service desk teams in real time, using a built-in customizable reporting dashboard. The dashboard provides insights into the status of service requests, real-time billing data, major problem types with regions of their origin, and more. To learn more about the software, you can visit the SolarWinds website or start your evaluation with a 14-day fully functional free trial. It’s an on-premises solution, and organizations looking for cloud deployment can explore SolarWinds Service Desk software.

Jira Service Desk

 

Jira Service Desk
© 2020 Atlassian Corporation Plc. All rights reserved.

Jira Service Desk is another capable ITSM solution designed to simplify service request management. The solution offers a clean interface and is easy to set up without the need for lengthy coding or configuration. While it offers basic and advanced ITSM capabilities, organizations can configure it to meet specific IT service management needs with the marketplace of various integrations and apps. Teams using Atlassian products like Confluence, Opsgenie, and Statuspage will find the solution suitable for collaboration and service delivery. The solution also offers a native mobile app to assist ITSM professionals in resolving service requests on the go.

Zendesk

Zendesk
© 2020 Zendesk, Inc. All rights reserved.

Zendesk, which is known for its CRM products and solutions for support, sales, and customer engagement, also offers request management. The solution is part of its Support Suite and offers service request management across multiple channels, using what it calls an omnichannel ticket system. Teams can manage the entire ticket lifecycle by implementing ITIL best practices for verifying, testing, and triaging of tickets, using key ticket fields to track issues, and communicating the status of tickets. It also offers a centralized hub, which allows decision-makers to track their support team’s performance using various metrics, KPIs, and SLAs.

Conclusion

As discussed, IT service request management is a complex practice and requires dedicated tools and processes. We’ve covered the important features required for efficient service delivery in large organizations and listed what we think is the best service request management software in the market. While all these software options are equally capable, finding the best fit for your organization can be a bit complex. For instance, certain organizations might prefer the on-premises deployment of Web Help Desk as it is FIPS 140-2 Compatible, while others might prefer the SaaS-based SolarWinds Service Desk, which is ITIL Pink Verify Certified. As all the above solutions offer free trials, organizations can evaluate them based on their integration with their existing IT tools, degree of automation, and ease of usage. To get started, we recommend a free trial of SolarWinds Web Help Desk, an affordable and simple solution with basic and advanced features for IT service management.

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